Delivery, Cancellation and Refunds

There is no physical delivery. Once payment is approved your plan is assigned to your account immediately and you use the service from the panel. If access does not open, write to info@vibetogeo.com.

If you are not satisfied for any reason, write to info@vibetogeo.com within 14 days of any payment and we refund that payment in full. No questions asked. This applies to subscription payments and extra credit packs alike.

There is no free trial; the 14-day money-back guarantee above takes its place.

You can cancel at any time with one click from the Billing page in the panel, or by writing to info@vibetogeo.com. Cancellation takes effect at the end of the current billing period; you keep using the service until then and you are not charged again.

An extra credit pack is a one-off purchase: once payment is approved the credits are added to your account immediately, are valid for 12 months and do not renew. The 14-day money-back guarantee applies to credit packs too.

This guarantee is in addition to any statutory right of withdrawal or refund you have under the law of your country. Mandatory consumer law always prevails.

When a payment is refunded, the access it paid for ends: a refunded subscription moves your organization to the free plan, and refunded credits are removed from your balance. Your data stays in your account.

Send your refund request to info@vibetogeo.com. We process it within 14 days and the money goes back to the payment method you used. How long it takes to appear depends on your bank or card issuer.